TGFlash Support Issues / Response Time
Posted: Tue Jan 26, 2021 12:15 pm
Hello,
Anyone else had issues with support? I bought TGFlash for logging of EDC16 in early December and wouldn't connect to the vehicle.
I am using Scanmatik Pro 2 which is genuine and works perfectly fine, even connects to the car using other software. I have other tools that also read and write to the ECU without issue however, TGFlash tells me to check connection everytime and still not resolved.
I raised a ticket on 15th December - had the 1st reply on 9th Jan (I responded within 30 mins) next reply was a 11 days later asking the same question so I replied again with the information and still nothing?
I have a nice looking software, with great features that I can even use.
Anyone else had issues with support? I bought TGFlash for logging of EDC16 in early December and wouldn't connect to the vehicle.
I am using Scanmatik Pro 2 which is genuine and works perfectly fine, even connects to the car using other software. I have other tools that also read and write to the ECU without issue however, TGFlash tells me to check connection everytime and still not resolved.
I raised a ticket on 15th December - had the 1st reply on 9th Jan (I responded within 30 mins) next reply was a 11 days later asking the same question so I replied again with the information and still nothing?
I have a nice looking software, with great features that I can even use.
